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Frequently Asked Questions
At Studio Mikula, we believe in keeping things clear & simple to make your shopping experience smooth. Here are answers to some common questions.
SUPPORT
How do I contact your team?
You can reach us through email at studiomikulaonline@gmail.com or connect via Call/WhatsApp at +91-9266860881. We're happy to help with any queries or concerns.
I forgot my password. What should I do?
Click on the “Forgot Password” option on the login page. Enter your registered email address, and you'll receive a reset link. Please note: the link is valid for 10 minutes.
PRODUCT
How do I find a product on the website?
You can explore products through the top menu or use the search bar to find something specific. If you need help, feel free to reach out to us on WhatsApp.
ORDERS
What are the shipping charges for domestic and international orders?
Shipping is free and already included in the product price.
Can I cancel my order once it has been placed?
You may cancel your order within 24 hours of placing it by contacting us via email or WhatsApp. Once an order is shipped, cancellation is no longer possible.
I’m facing issues while placing an order. What should I do?
If you're having trouble placing an order, try using a different browser or device. If the issue persists, contact us via email or WhatsApp and we’ll assist you promptly.
I accidentally placed the same order twice. What now?
If you've placed duplicate orders, get in touch with us immediately via email or WhatsApp. We'll help cancel the extra order and process a refund via the original payment method
Where can I check my order status?
Once your order is placed, you will receive a confirmation email. As soon as it ships, you’ll get a tracking link via email to monitor its status.
Can I change my address or phone number after placing the order?
Unfortunately, we’re unable to update address or contact details once an order is placed. Please double-check your information before confirming the order.
The product I received is damaged. What should I do?
If your order arrives damaged, contact us within 48 hours of delivery with images of the product. We will assist you with the exchange process, as per our policy.
I didn’t receive my full order. What should I do?
Your order might have shipped in multiple parts. If an item is missing, it could still be in transit. In case of any stock issue, our team will contact you to offer a replacement option.
Do you ship internationally?
Yes, we ship to most countries. International orders are delivered within 10–15 working days after dispat
What payment methods are accepted?
We currently accept prepaid payments only. Cash on Delivery (COD) is not available.
REFUND & EXCHANGE
What is your return and exchange policy?
We do not offer returns or refunds. However, we do allow exchanges in the following cases:
- The product received is not what was ordered.
- The size is different from what was selected.
- The product arrives damaged.
To qualify, the product must be unused, with all original tags and packaging intact. Exchange requests must be raised within 48 hours of delivery.
Which items are not eligible for exchange?
We are unable to accept exchanges if:
- The product has been worn, used, or altered.
- The batch number on the product doesn’t match the invoice.